Privacy Policy
Effective Date: July 18, 2022
At AKAAS Transportation (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our transportation services or interacting with us via our website, phone, or email.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address
- Booking Details: Pickup/drop-off locations, dates, times, and passenger names
- Health or Mobility Info: Relevant for Non-Emergency Medical Transportation (NEMT) services
- Payment Information: For processing service fees (handled securely through third-party providers)
- Device Information (if using website): IP address, browser type, and usage data
2. How We Use Your Information
We use the information we collect to:
- Schedule and deliver transportation services
- Communicate with you about bookings, changes, or emergencies
- Ensure passenger safety and proper service coordination
- Process payments and maintain records
- Improve our customer service and operations
- Comply with legal or regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only in the following situations:
- With drivers and staff responsible for your transportation
- With third-party payment processors (secure and encrypted)
- If required by law or court order
- In case of emergencies to protect your safety or the safety of others
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes:
- Secure servers and data encryption
- Restricted access to customer data by authorized personnel only
- Regular system updates and monitoring
5. Your Choices and Rights
You have the right to:
- Access or request a copy of your personal data
- Request correction or deletion of inaccurate information
- Withdraw consent for non-essential communications
- File a complaint regarding your privacy rights
To exercise your rights, please contact us at:
📧 Email: akaastransportation@gmail.com
📞 Phone: (508) 649-3101
6. Children’s Privacy
We only collect children’s information (e.g., names, pickup/drop-off info) as necessary to provide school transportation services, and only with consent from a parent or guardian. This information is handled with extra care and confidentiality.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Updates will be posted on our website and become effective immediately.
8. Contact Us
If you have questions or concerns about our Privacy Policy, please contact us at:
AKAAS Transportation
📬 P.O. Box 973, Brockton, MA 02303
📞 (508) 649-3101
📧 akaastransportation@gmail.com